Zdenek Kvapil

Future of work series: Managing Knowledge Worker Quality

Course and associated workshop will equip managers and leaders with the required knowledge to be successful in the management of knowledge workers and creating teams of achievers in the modern era.

Course length:  2 days including certification exam

Overview: This course covers the management of new and emerging roles known as knowledge workers. It prepares you with a diametrically different approach to that of managing repetitious process driven activities (industrial era management and KPIs). This course will help you develop new management practices and quality measures that will ensure success. Learn how to adapt to the future of work.

Target group:  The Managing Knowledge worker Quality course is suitable for IT managers seeking new and modern methods fit for the future of work, engaged in digital transformation efforts and also for IT departments, where the role of IT is being developed beyond the cost focused service delivery model.

Course details are here:

Managing Knowledge Worker Quality is extension to IT Quality Index serie of trainings:

Peter Drucker about knowledge worker: “It demands that we impose the responsibility for their productivity on the individual knowledge workers themselves. Knowledge Workers have to manage themselves. They have to have autonomy.”

Existence of knowledge worker remained unrecognized in most management models, including ITSM, Agile, DevOps, as the governing ideas was the industrial era thinking of productivity.

IT Quality Index method, introduced in 2017, provides fundamentals of measuring IT quality as complex system, and it also creates inherent quality approach to complex non-routine work  aka knowledge worker.

Interrelated quality metrics are:

• IT Quality Index – overall IT quality, multidimensional
• Knowledge worker quality – n:n quality perception of peer collaborators, manager and external expert
• Collaboration experience – mutual perception of collaboration quality measured either on collaborator or team level

All metrics are tactical or strategic, designed to be used in 12-24 months periods, eliminating the need of quantitative metrics, which typically bear little information or reflect just “noise” or workload fluctuations.

More information about this topic is included in IT Quality Expert course.

 

 

Digital transformation is an opportunity for many organizations to grow and engage with different digital ecosystems,

However, the role of IT in the digital transformation is unclear to many IT managers, as they have identified with the IT management paradigm as a service provider (ITSM) or software (Agile, DevOps) according to business needs. However, this logic is currently obsolete, the role of IT has moved to the strategic level and therefore the digital capabilities of the organization are a prerequisite for the future of any company.

The role of IT therefore changes over time:

The 1990s – the transfer of work from paper to digital, where processes remained unchanged – emphasis on Technology
2000s – digitization of processes, workflow, approval, reporting – while maintaining the original internal logic of business processes – focus on processes
2020 – digital transformation means involvement in complex digital ecosystems, cooperation with innovation clusters, innovation and new business models – focus on innovation and cooperation
Each of these stages means a different position for IT in the organization. The digital transformation requires a change in the paradigm of IT management, transforming IT into knowledge work, exploring the possibilities of new technologies and engaging in external digital ecosystems with extensive data exchange.

For CIOs and IT management as such, the strategic focus must shift from cost and speed to innovation, and the ability to collaborate. The new management model, the goals of IT management, the importance of the skills of IT staff is changing massively.

The modern CIO is aware of this change and actively implements and communicates this change in the company. The digital age means turning IT into the nervous system of an organization that provides new capabilities and opportunities.

If you want to learn about the role of IT in digital transformation, there are more details in the courses DCMM Masterclass and Digital transformation for CIO

For CIOs and IT management as such, the strategic focus must shift from cost and speed to innovation, and the ability to collaborate. The new management model, the goals of IT management, the importance of the skills of IT staff is changing massively.

The modern CIO is aware of this change and actively implements and communicates this change in the company. The digital age means turning IT into the nervous system of an organization that provides new capabilities and opportunities.

If you want to learn about the role of IT in digital transformation, there are more details in the courses DCMM Masterclass and Digital transformation for CIO