New edition IT Quality Index 2022 Edition published
New chapters:
- Managing Knowledge Worker Quality as a different domain than quantitative management
- New composite qualitative metrics : Collaboration Quality CLQ a Knowledge Worker Quality Index KWQI
- IT Quality trainings schema extended
- Mapping to SFIA V8 skills taxonomy
Key parts with minor changes:
- Theory of IT Quality Index model
- 48 quality dimensions
- Assessment method and graphical outputs
- Visual IT QMS
- Role of IT Quality Manager
- Mapping IT Quality Index – ISO/IEC 20000 – COBIT 2019
Book is available as e-book or paper back, ISBN 9798543925812 here
Trainings structure is here:
